Refunds
Updated 25 October 2026.
An unused seven-day pass may be refunded within seven days of purchase. Unused means no successful batch-payment bills have been recorded against the pass. Failed, skipped, review and undo outcomes do not count as use.
Monthly cancellation keeps access until the paid period ends. We do not offer partial monthly refunds for a period that has started. Mandatory consumer rights and Paddle buyer rights remain.
Contact support@atesensoftware.com with your Paddle transaction reference. Do not send accounting data, passwords, tokens or bank details. Paddle processes approved refunds as merchant of record. Manage billing on Plan handles monthly cancellation.


